Dispatch Software, Dispatching Software from DeFNic Software and Consulting

Detailed Customer Information -- Every customer form contains detailed customer information you currently need and use. However, you also get "notification" standard with Dispatched. This allows you to customize customer information and notify a salesman if a work order is taken for a specific customer, or notify accounting if a work order is taken for a customer that has not paid their last bill, etc. Screen Shot Exact geographic location of every work order -- Every work order that is placed in a location specified to be on the dispatched map will be displayed on a detailed map. The map can be customized to display all work orders or specific work orders within a geographic region. Thus, you can dispatch straight off of a map of your city. Screen Shot Track service vehicle location -- All crews are displayed on the dispatched map showing their current location. This is especially helpful in dispatching, because you can see where a crew is in relation to the nearest work order. By simply clicking the work order on the map and checking dispatched, the map automatically updates and displays the crew location at the work order. Screen Shot Track service call locations on a detailed map -- The dispatched map will display all service calls set for today on a detailed map. When a new service order is added the map will update and display a yellow dot identifying the service call at the exact address you typed in. When your next service crew calls in you just click on the dispatched map, zoom in to the nearest yellow dot and you can give detailed directions to your service crew. Double click on the yellow dot and it pulls up the service order with all the information on it. Screen Shot Track order intake locations on a detailed map -- The dispatched map will display all order intakes set for today on a detailed map. When a new order intake is added the map will update and display a blue dot identifying the work order at the exact address you typed in. When you get ready to dispatch all your crews each morning, pull up the dispatched map and you will see exactly where each new install (order intake) is. Double click on the blue dot and it pulls up the order intake with all the information on it. Screen Shot Notifies key personnel of new work orders -- If you designate a location to notify a user of a new work order placed in their location (location is basically a folder) it will do so. You can notify any or all users of a new work order. For instance if you wish to notify your salesperson and the supervisor that a new work order has been taken and placed in the salesperson's estimate folder, simply click on the edit locations tab and choose who to notify. Screen Shot Detailed reports by customer, employee, or location -- Run detailed reports, such as order intakes by customer, service orders by employee, pending invoices report, etc. Each report is printable, easy to read, and provides valuable information on customers, employees, work orders, and valuable information you use to make business decisions. Screen Shot Comprehensive scheduling and dispatching tools -- The calendar allows you to schedule work orders for each employee, much like the calendar on your desk or wall. Employees can be added or removed on the fly. You can also switch to previous day or next day with a single click. Screen Shot Detailed history of site address and customer information -- The history button on the Order Intake and Service Order screen allows you to review the previous work orders for this address or customer while you are entering a new work order. Screen Shot ...and so much more! More Details...

Have you ever dispatched a crew all the way across town not realizing there was already a crew a few blocks away? Have you ever wished you could invoice a work order without having to re-enter all the information into your accounting software? Have you ever unknowingly sent a service vehicle to a customer with a past due account? Has your company ever done a work order for a high priority customer that you did not find out about until two weeks later? Do you know who the slowest crew is in your business? Do you know who the fastest crew is? Do you know how many service orders you did last month? Have you ever wished you could send a work order to a field technician without having to call the technician? How many times have your crews gotten lost, because they did not know how to get to the job site? Whether you are looking for mobile resource management, mobile resource management software, field service automation, field service automation software, dispatching software, Dispatched can provide a total mobile resource management software solution.

Questions and Answers

Q. How will Dispatched save my company money?

A. Dispatched will allow you to dispatch work orders directly off of a map of your city without entering special information. Therefore you save the lost time in:

1. searching for a work order near a crew

2. your dispatcher fumbling through multiple pages of work orders

3. your crew not having directions to a specific address.

4. scheduling a work order, any user can access the calendar and view the work orders listed for that specific day.

In addition, you will know who the fastest crew in your fleet is by using the reports menu. Allowing you to know exactly who is wasting time and who is using their time to your benefit. Check out the Savings Calculator to see exactly what your savings potential can be by clicking here: Savings Calculator

Q. Is the software easy to use?

A. Yes, the software was designed so that any person with the ability to type in information can adequately input work orders for your dispatcher to give to crews.

Q. Why was Dispatched created?

A. Dispatched was created out of a need for the best information available to service industry personnel. The creators' of Dispatched, are owners of Service Companies themselves, and know exactly what issues face these types of companies. Therefore, Dispatched was created for their companies and is now available to you.

Q. Can Dispatched help me if I have multiple locations?

A. Yes, Dispatched was designed to be able to dispatch multiple crews from multiple locations by using a single dispatcher. All information entered can be channeled to a single dispatcher.

Q. How do I know if my purchase is secure?

A. All secure transactions are processed using SSL. SSL is the standard for secure web transactions, all major web merchants use this type of secure connection. It can be notated by the padlock symbol at the bottom right of the browser window. You will notice this padlock in the store upon your purchase of Dispatched.

Q. I currently am using a detailed customer database, can Dispatched integrate this database for me.

A. Yes, but this is considered a customization of the software. You will need to contact us for pricing of this option.

Q. Will Dispatched integrate with my current accounting software?

A. Dispatched will fully integrate with Quickbooks, allowing invoicing and receive payments with one click of the mouse.

Q. Can Dispatched track my service vehicles on a map in real-time?

A. Dispatched will track your vehicle locations based on how work orders are updated by field technicians, GPS is not currently used by the program.

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